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Products > Common Applications of Call Accounting
Service Billing and
Provisioning
Call accounting systems may provide packaging, pricing,
provisioning, billing, and posting or presentment of telephone services
for purposes of revenue generation. Professional services firms utilize
call accounting software for account code or client based billing of
their phone usage. The hospitality industry uses call accounting to
resell phone services to visiting guests and groups. These call
accounting systems often provide accessible application-specific rating
and provisioning capabilities found generally on carrier-level
operational support systems (OSS) and business support systems (BSS).
Departmental and
Employee Chargeback
The original purpose of call accounting systems was within
corporate entities for purposes of cost allocations within the
enterprise. Enterprises use call accounting to allocate costs back to
divisions, departments, and even individual employees. Such systems may
also provide data directly to corporate accounting and human resource
systems.
Cost and Revenue
Optimization
Telecommunications professionals use call accounting to support
enterprise voice quality of service analysis, to manage costs downward,
to manage revenue and profit yield upward, for carrier invoice
reconciliation and teleco negotiation, and for monitoring phone misuse
and abuse.
Staff Productivity
Call accounting systems are also used within inbound and
outbound call centers to provide data from which to manage staff
on-phone productivity and effectiveness.
Forms of Call
Accounting
Call accounting capabilities can be acquired in several forms.
Stand Alone Hardware
Device
Call accounting can be provided from a hardware device. Such solutions
have generally static and limited features and are intended to support a
single telephone switch.
Stand Alone Server
Software
Call accounting can be provided from a stand alone server
software product. Such solutions have more robust features and are
intended to support a single or small number of phone switches and
users.
Centralized
Enterprise Software
Call accounting can be provided from a hosted multi-property
enterprise server solution. Such solutions provide more robust features,
can support large numbers of distributed phone switches and users, all
without the complexity of many distributing systems scattered across the
enterprise. Enterprise call accounting systems centralize management and
monitoring of call accounting across an enterprise. Such systems over an
enterprise WAN, VPN, or over the public internet, and eliminate
distributed standalone distributed call accounting systems and as a
result provide a lower cost of ownership and a consistent distribution
of features and functions across an enterprise. Care should be taken to
insure that such enterprise solutions operate from a single real time
truly multi-property data bases versus multiple duplicated/replicated
copies of the software itself which mitigates the value of
centralization. Hosted enterprise solutions are appropriate for anybody
supporting more than one telephone PBX/PABX or anyone who seeks one
central call accounting solution regardless of multiple possible
PBX/PABX vendors. Given rapid changes in voice and more generally VOIP,
centrally hosted solutions also make it easier to continuously adapt to
changing requirements by providing one place for managing system change.
Centralized call accounting solutions are easily justified if you
compare it the total lifecycle cost of ownership for the distributed
technology.
Call Accounting Product Information
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Call Accounting PRO
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ECAS Call Accounting
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Tapit Call Accounting Software
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Comm One, Inc. -
Call Accounting Feature Comparison
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